Sunday, June 26, 2016

One man's trash...

...is still trash.


The Story:  The little bus pictured above had seen better days.  The steering wheel was broken, there were other moving parts that had long ago fallen off, paint was faded in many places, things that shouldn't move did, things that should move didn't...in short, it was a wreck.  It took a long time to find something to replace it, because the company that made it didn't make anything even remotely resembling it anymore, and pretty much every other toy vehicle was either cheap plastic or some version of a powerwheels car.  Finally, I find the wooden firetruck pictured below.



It's cute, and new, and roughly the same size and does most of the same stuff.  Sure, it's a little smaller and lighter, but there really isn't anything else out there exactly like the bus.  The plan was to just switch them when nobody was around, because as I had learned from the raccoon saga, children and/or parents don't like to see change in the library playscape.  There was a miscommunication when I talked to the maintenance person whose job it was to put this thing together and put it in the play area.  He thought we were just adding one, and put it out during the daytime with families around.  Well, shit.  Now I had to explain to him that there really wasn't room in the play area for two vehicles, and the whole reason for getting the firetruck was to get rid of the bus.  And so, he gets rid of the bus while people are around, which is miscommunication #2.  One of the parents starts grilling me about why we're getting rid of the bus, clearly ignoring anything I say about how broken it is.  Then he asks what we're doing with it, which is not an answer he wants to hear.  Finally, I tell him that if he likes it so much he can have it, because we're just putting it in the dumpster anyway.  He starts asking again if we can't donate it anywhere, and I tell him that other places don't want our broken toys any more than we do.  Again, I offer him the bus.  He declines again, but spends the next 20 minutes talking very loudly to anyone in the children's room who will listen about what a great travesty it is, what a great loss, to get rid of one stupid, broken toy.

He finally leaves, and the custodian brings the bus out to the dumpster with my help (it's awkward, but not heavy).  Before he can put it in, two contractors who are there working on the lights or something outside the building see us walking by and one of them asks, "Are you getting rid of that?" and when I answer that we are, and he can have it if he wants, he's just as baffled as the dad from earlier.  We leave it next to the dumpster and tell him he's got until the library closes to pick it up and take it home if he wants it, because then it has to get tossed.  Lo and behold, it's still sitting there when we open the next morning, and I make sure that the bus gets thrown out.

The Lesson:  Like with the raccoon, never change the library environment or get rid of things when there are witnesses.  While nobody will actually claim responsibility or ownership of your castoffs, there will be plenty of people who will be appalled that you're throwing away something that is broken and no longer useful.

The Resources:  It would be a little cheeky, but one could recommend some good books about decluttering your life to some of the patrons who insist that everything has value.  Also, the post about the raccoon has some good books on accepting the loss of toys for children.  Alternately, this one is pretty much just about experience.  Also, if you're curious about the firetruck, here's where I got it.

Saturday, June 18, 2016

You may get screamed at about important things like newspapers

The Story:  It was just another usual morning of opening the library. We open at 9 am, so that's when most of the shifts start with the exception of a few 8:45 people who are there first to open the important things. Part of the reference department's daily routine is to receive the newspapers for the day, stamp them, and put them out in the public periodical area. Usually, this happens by 9:30. The book drop would come in around 9:10, 9:15 and that's where the newspapers are. The circulation staff usually unloads the book drop stuff and then sends up the newspapers when they can.

On this particular day, it was about 9:15, 9:20 when a man stormed up to the reference desk and began screaming "WHERE ARE THE NEWSPAPERS?! IT'S ALMOST 9:30 AM. THIS IS RIDICULOUS. EVERY OTHER LIBRARY HAS THE PAPERS OUT AT 9 AM!!!!". I had happened to have the newspapers ready and stamped but was waiting for my co-worker to be off the phone with a patron so I could leave the desk. We tried to calm him down, but he did not want to hear it. I held out all of the newspapers to him. I was making it rain news all over this guy, and he just did not care. He kept screaming and yelling and finally just stormed out of the library. It was so terrible that other patrons in the library apologized to us FOR him. What kind of life do you live where you go ballistic over newspapers at a library?

The Lesson: Put the papers out at 9am, damnit, or else there will be hell to pay from that one guy. But really...the lesson here is that you can't please everyone and most likely, there was more going on with him than the damn newspapers so try to shrug it off!

You may wind up playing the role of tech support for your boss


The Story:  There isn't really just one story here, so I'm going to share a few of them.  Now, I'm not saying that everyone has to be an expert at all technology all the time.  I'm not even saying that everyone has to know all the basics, because even those change just often enough to be confusing (thanks, Windows 8 & 10).  However, it is still kind of funny when the person signing your time sheet calls you into their office, and you're starting to do that what-could-I-possibly-be-in-trouble-for thought process, and they ask you for help with their computer.  Relief washes over you, but just temporarily, because you have no idea what they're going to ask you and if you'll actually be able to answer it.  So, you just buck up and do your best, and if you can't answer it offhand, you mess around with the program until you do, or else you google it.  It can be tough to keep your cool when your supervisor is looking over your shoulder, expecting you to be a computer wiz and you don't really know what you're doing, but you don't really have a choice -- fake it 'til you make it.  Here are some questions we've answered for our various bosses over the years:

  • How do I print the attachment to this email?  It's asking me to sign in, but I thought I already was.
  • Here are the answers to my security questions and my iPad.  Can you sit at my email and reset my password for this app?
  • (To an actual technical support agent on the phone)  I don't understand what it is you're telling me to do, so hold on.  I'm going to get one of my more technical employees to talk to you.
  • How do I share this? (on facebook)
  • Do we get YouTube here? (as if it's a premium channel or something)
  • I want these in alphabetical order but I don't want to type them all again.  (in Excel)
  • How do people still get on our website when the power is out?
  • What's a hashtag?
  • Okay, this is already getting too technical.  Just tell me if we can do it and how much time it will take.  I don't need to understand the problem; I just need to know if there's a solution.
  • I'm trying to save this attachment on my phone, but I can't find the folder to put it in.
  • This picture is way too small.  Can you blow it up or do I have to call them and tell them to send me a bigger one?  (when looking at a thumbnail at the bottom of an email)
  • What is even the point of twitter?
  • Why won't this print?
  • The internet is broken.
The Lesson:  While we all respect our bosses and generally presume they know more about most things than we do, it's nice to be reminded sometimes that everyone's human, and that nobody can possibly know everything.  The best thing to do in this case is to not act like it's weird, even if you feel weird giving technical advice to your superior, and if possible, explain the problem so that they can understand it themselves next time. Just be prepared to be unprepared to answer questions in the future.

The Resources:  Google.  Long gone are the days when librarians think google is the devil (despite some of their more questionable monitoring practices and algorithms).  Sure, it's not the answer for everything, but for easy reference questions and technological advice, any internet search engine (Even Bing and Yahoo) is going to probably get you a short answer to an acute problem.  For learning whole subjects, I think books are still the way to go, but web searches have saved my butt on a number of occasions.

You may experience a terrible Xbox fail

The Story:  There you are, setting up for a brand new video game program where you are debuting the library's new Xbox One. You're excited. You think this is going to be awesome. The teens are going to think this is the coolest thing ever. You plug in the Xbox and hook everything up to the projector and sound system. You turn on the Xbox and then you see it:

Photo Credit: Huffington Post
Why. Why does a brand new Xbox need to update itself? Why is this taking so long? What is life? These are the things you start asking yourself in that pre-program crisis mode. The update ended up taking up a lot of the program time. When everything was finally all set and updated, I put in Fallout 4 just to have none of the teens want to play because it's a single player game. They are shutting off each others controllers. They are calling each other names. They aren't having fun, you aren't having fun, and you feel like the whole thing is a disaster. You think about throwing the Xbox out the window, but decide against it because a. you want to keep your job and b. your library spent good money on that Xbox and you want to keep your job.

One of my ex-supervisors would always tell me "This is a library. It's not brain surgery. No one is going to die if something goes wrong". It is days like these when I have to remind myself of that.

The Lesson: If you purchase any sort of game system for your library and are planning to do a program, make sure any updates that might occur are already taken care of before the program...even if you had already turned it on and done a trial run of the setup a few days beforehand. Choose a multi-player game even if it's not one of the latest and greatest titles. I was under the impression that the teens would want to see one of the newer games and watch each other play as I've witnessed a lot of my own friends do but that's not what these teens wanted at all. They probably wanted to play each other in some violent game where they can kill each other and laugh at each others failures. You know, the way friends do. :)

Resources: Xbox's support website is useful in troubleshooting issues.

Unsolvable Mysteries: The case of the missing DVDs


If only these DVDs could talk...what a story they would have to tell.  Let me set the scene for you.
It was a dark and stormy night...
Wait that's not right.  Let me try again.
Once upon a time...
That doesn't sound right either.  I guess I'll just cut to the chase, then.

In my library, we have been having a rash of missing and mixed-up DVDs for about a month and a half now, as if some elf is going through the section when nobody's looking, rearranging which DVDs go in which cases, and removing some of them all together.  We never saw anyone over there looking suspicious, and while some of the mix-ups were clearly the same patron, there were far too many of them not connected to the same patron's record for it to be solely them.

Then one day, we get the following stack of disks in the book drop, in a ziplock bag - no note, no cases, nothing.


There were thirty DVDs there, all children's movies, and most of them were ours.  There were three oddballs, though.  Movies without cases from other libraries, but not just any libraries -- libraries from another state.  We're not even particularly close to the state border, either.  Also, some of the movies we got back were missing for so long that we deleted or reordered them.  Whatever has been going on, it has a history longer than our knowledge of it.  It's all very strange.

Popular theories include:  a child stealing DVDs for kicks and a parent discovering the stash while cleaning their room and being too embarrassed to return the DVDs in person and force the child to apologize, someone who doesn't understand how borrowing works at the library, and aliens trying to learn more about Earth's history before they decide if we're a good candidate for contact.  None of these really explain the out-of-state ones, though.  We'll never know what really happened, but if you've got some interesting ideas on the subject, we'd love to hear them in the comments.

Anyway, it's now a side-project to make new cases and/or catalog records for the prodigal DVDs, re-unite known empties with returns, and hunt down empty cases we didn't even know were missing their movies.  The out-of-state libraries in question will also be receiving a mysterious package soon with their wayward movies nestled inside, and a note explaining their bizarre circumstances of return, causing more librarians to puzzle over this unsolvable mystery.