You may come upon some fairy tale haters

The Story:  Unbeknownst to anyone on library staff, a patron comes in looking for a DVD of a 3 Little Pigs story.  They search it up in the catalog, and as luck would have it, only one of the several versions we have is available at the moment:  the Fairy Tale Theatre version.  As anyone who has seen even a snippet of these movies knows, these are some strange films.  They're technically for children, and not inappropriate, but they take a 5-minute fairy tale and turn it into an hour-long production, which includes some jokes and references that only adults would get.  Honestly, the biggest problem with showing this version of any fairy tale to a young child is that they will get bored.  However, this patron seemed to be incredibly offended that the library would have this available for preschoolers.  What one needs to keep in mind, however, is that it is cataloged as a juvenile non-fiction DVD, which is on the opposite end of the shelving unit from the preschool-aged DVDs.  We actually have them separated.  JJ DVDs for younger children, J DVDs for older children, and J Non-fiction DVDs after that.  This movie was not sitting next to Barney or Caillou.  It is even on the top shelf, where small hands can't reach it accidentally.  The real problem is that all the preschool-geared versions were out at the moment, and the patron never bothered to ask a librarian for help.  Had they done so, we would have recommended that they request a different version from another library, as this one is a little long for four-year olds.

I do appreciate a few things about this patron's complaint, though.  Firstly, it was done so nicely, handwritten, on nice stationary, sealed and dropped off with the DVD in question upon return.  Secondly, they didn't seem to want a confrontation, as they wrote the note and left.  They didn't march in demanding to speak to the person in charge.  We later did look them up and call them, offering to put other versions of the story on hold for them, and explaining that had they asked, we wouldn't have recommended this particular title for a four-year-old.  Thirdly, they didn't foam at the mouth and demand that all traces of this item's existence be removed from the library at once.  They merely thought it should be kept in a section for older children, which, ironically, it already was.

The Lesson/Resources:  Basically, just know your stuff.  Know your collection, categorize it appropriately, and have your policies to fall back on should a real challenge appear.  In that case, ALA has some good resources here, here, and here.  While library school did try to prepare us for dealing with book challenges and the like, they didn't prepare us for the non-challenge that happened here.  "Keep this movie in the section for older children!"  Okay, job's done!